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Athens: (256) 233-3663
Madison: (256) 721-2236
Whitesburg (256) 489-0400
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policies & procedures

When scheduling for a spa service please plan to arrive 15-minutes prior to your scheduled services to fill out any necessary paperwork and to enjoy our facility. Punctuality ensures that your services start on time and that services will be performed properly.

CANCELLATIONS

Because our technicians have reserved time especially for you, please provide 24-hours notice of cancellation for any individual service and 48-hours notice for spa packages and group booking. Failure to do so will result in loss of 50% of the package.

GIFT CERTIFICATES

All gift certificates are valid for six months. They are nonrefundable and valid for services and products only. Failure to show up for scheduled appointment will render gift certificate null and void. Cancellation of scheduled appointment with less than 24-hour notice will result in loss of 50% of the value of certificate.

VALUABLES

Please leave your valuables at home. We regret that we cannot be responsible for personal articles lost or stolen.

GROUP RESERVATIONS

For parties of four or more our Salon Manager will ensure your event is a success. Group reservations include a 15% service fee. By special request, we can arrange refreshments or a light lunch for your party. Reservations must be booked with a valid credit card. 50% of the scheduled services will be billed to your credit card if 24-hour notice is not given for missed appointments.

CELL PHONES AND PAGERS

For your enjoyment we strive to create a calm and peaceful atmosphere. We want your day at DanTera to be an escape from the world outside. Out of consideration for the other guest, please mute cell phones and pagers.

CHILDREN

Please arrange for childcare prior to your spa or salon visit. We also ask that a parent accompany any minor under the age of 17 receiving spa and/or salon services. If unaccompanied, any salon services performed will be agreed upon between the minor and service provider unless otherwise stated by parent or guardian prior to the service.